swissnex is thrilled to welcome key faculties and dedicated students from HES-SO, Valais – Wallis, Switzerland school to participate in a Sino-Swiss Service Design Workshop. As the academic partner of the program, a few senior facility members of Shanghai University of Finance and Economics SHUFE will bring in 20 Chinese students to the program.
Service Design method is an innovative, progressive and iterative thinking approach based on a deep and empathetic understanding of consumer needs. This workshop aims to teach students about the service design methods, combining expertise and knowledge from both the Swiss and Chinese stakeholders to better meet stakeholder objectives. The courses will be supported by professors and experts in hospitality.
On Thursday, 1st September, swissnex will hold a half-day program for the delegation and invite several hospitality leaders to further provide a better understanding of Chinese hospitality market to students.
Alexandre Nickbarte, CEO of Hotel Beau-Rivage, Geneva
Pascal Marmier, CEO of swissnex China, Deputy Consul General of Switzerland in Shanghai
Vincent Billiard , General Manager of Bulgari Hotels & Resorts, Shanghai
13:30 – 14:00 Arrival of students and guests
14:00 – 14:15 Welcome speech by Pascal Marmier, CEO of swissnex China
14:15 – 14:45 Keynote Speech by Vincent Billiard, General Manager of Bulgari Hotels & Resorts, Shanghai
14:45 – 15:15 Keynote Speech by Alexandre Nickbarte, CEO of Hotel Beau-Rivage, Geneva
15:30 – 16:30 Panel Discussion on Swiss Hospitality for Chinese Guests
16:30 – 17:00 Q&A Session
Linda Lou, Senior Project Manager at swissnex China
E-Mail: linda.lou@swissnexchina .org