Sino-Swiss Service Design Workshop

This workshop aims to teach students about the service design methods, combining expertise and knowledge from both the Swiss and Chinese stakeholders to better meet stakeholder objectives.

Event Details

Location

swissnex China office
22F, Building A, Far East International Plaza, 319 XianXia Road, Shanghai, China

Date

September 01, 2016 from 1:30 pm to 5:00 pm Asia/Shanghai (UTC+08:00)

swissnex is thrilled to welcome key faculties and dedicated students from HES-SO, Valais – Wallis, Switzerland school to participate in a Sino-Swiss Service Design Workshop. As the academic partner of the program, a few senior facility members of Shanghai University of Finance and Economics SHUFE will bring in 20 Chinese students to the program.

Service Design method is an innovative, progressive and iterative thinking approach based on a deep and empathetic understanding of consumer needs. This workshop aims to teach students about the service design methods, combining expertise and knowledge from both the Swiss and Chinese stakeholders to better meet stakeholder objectives. The courses will be supported by professors and experts in hospitality.

On Thursday, 1st September, swissnex will hold a half-day program for the delegation and invite several hospitality leaders to further provide a better understanding of Chinese hospitality market to students.

Invited speakers

Alexandre Nickbarte, CEO of Hotel Beau-Rivage, Geneva

Pascal Marmier, CEO of swissnex China, Deputy Consul General of Switzerland in Shanghai

Vincent Billiard , General Manager of Bulgari Hotels & Resorts, Shanghai

Rundown

13:30 – 14:00  Arrival of students and guests

14:00 – 14:15   Welcome speech by Pascal Marmier, CEO of swissnex China

14:15 – 14:45   Keynote Speech by Vincent Billiard, General Manager of Bulgari Hotels & Resorts, Shanghai

14:45 – 15:15   Keynote Speech by Alexandre Nickbarte, CEO of Hotel Beau-Rivage, Geneva

15:15-15:30      Break

15:30 – 16:30   Panel Discussion on Swiss Hospitality for Chinese Guests

16:30 – 17:00   Q&A Session

Contact person

Linda Lou, Senior Project Manager at swissnex China

E-Mail: linda.lou@swissnexchina .org 

Top